Frequently Asked Questions
Everything you need to know about our premium handrail systems.
What materials are WPS Handrails made from?
We specialize in high-grade stainless steel (Grade 304 and 316), premium hardwoods, and durable aluminum to ensure long-lasting safety and aesthetic appeal for both indoor and outdoor environments.
Do you offer custom sizing for specific staircase layouts?
Yes, we provide custom cutting services and modular components that can be tailored to fit your specific dimensions. Please contact our technical team with your measurements for a detailed quote.
How long does shipping take for large railing systems?
Standard components typically ship within 3-5 business days. Custom-fabricated orders generally require 10-14 business days for production before being dispatched via our specialized freight partners.
Are your handrail systems compliant with building codes?
Our products are designed to meet standard UK and international building regulations regarding height and load-bearing capacity. However, we always recommend checking with your local building authority for specific regional requirements.
What is your return policy for architectural hardware?
We accept returns on all standard, uninstalled items within 30 days of delivery. Please note that custom-cut handrails and bespoke powder-coated items are non-refundable unless they arrive damaged or defective.
Is professional installation required for WPS products?
While many of our systems are designed for DIY enthusiasts with basic tools, we recommend hiring a professional contractor for heavy-duty glass balustrades or complex structural installations to ensure maximum safety.